Patient-centered care: isn’t that why people go into the medical profession in the first place? Well, that’s what most people do but a new study was conducted focusing on patient care and satisfaction. As a student in an Vocational Nursing program, keeping patients as a top priority is important to remember amongst all of the paperwork, office politics and often demanding physicians.
Measuring patient-centered care is an important job for any hospital or clinic to focus on. On FierceHealthCare.com, Karen M. Cheung questions, “How does an organization evaluate patient-centered care? Many organizations use the industry standards of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, Press Ganey, or other similar patient surveys.” However, patient satisfaction does not equal patient outcomes.
“Studies have shown experience correlates to quality performance, although there is little correlation between satisfaction and outcomes, according to Dr. Eric Holmboe, chief medical officer of the American Board of Internal Medicine (ABIM). For example, patients who report their providers’ communication as good have better outcomes. Patients who experienced higher ratings of performance (access to care, waiting time, general communication, communication about illness, care coordination, and office staff interaction) showed to have better blood pressure control, indicating a link between communication and care outcomes,” explains Cheung.
“In certifying physicians, the ABIM looks at the six Accreditation Council for Graduate Medical Education/American Board of Medical Specialties core competencies to evaluate the skills of those clinicians: patient care, medical knowledge, practice-based learning, systems-based practice, professionalism, and interpersonal skills and communication. Where does patient-centered care fit in? Holmboe explained that patient-centeredness plays a role throughout all six competencies,” writes Cheung.
While this study focused on physician care concerning patient outcomes, nurses could glean valuable information from this report. Who couldn’t become a better professional with more knowledge, practice and people skills?
During hospital stays, nurses are the bridge between the physician and the patient. As a patient, I tend to feel more comfortable speaking to and asking questions of a nurse. They seem less rushed, more compassionate and more personable.
Nursing is a demanding job on both a professional and emotional level. We know that we need to invest in our patients and yet there has to be established boundaries or else LVN nurses would get overwhelmed. I think time and experience can help to establish the balance for nurses on patient centered care.
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