What is the average salary of an IT professional

Frequently Asked Questions About Information Technology

What is the average salary of an IT professional

Welcome to our final installment of the FAQ Series! Today, we’re going to look at frequently asked questions for Information Technology professionals. If you’re a fast learner, a critical thinker, and a complex-problem solver, then IT support could be a rewarding career for you!

Check out these FAQs to learn more about the fast-growing field of IT.

FAQs for Information Technology Professionals

1. Q: What is an Information Technology professional?

A: An increased emphasis on cloud computing, mobile computing, big data, and the “Internet of Things” is fueling demand for a new generation of skilled and certified IT specialists. Information Technology professionals are responsible for troubleshooting the day-to-day software, hardware, and security problems that users and businesses encounter.

2. Q: What is the work of an Information Technology professional?

A: While job duties might vary depending on the job title, employer, and company size, they typically include the following:

Computer User Support Specialist / Helpdesk Technician / Desktop Support Technician:

    • Provide technical assistance to computer users
    • Answer questions or resolve computer problems for clients in person, or via telephone or electronically
    • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
    • Oversee the daily performance of computer systems
    • Set-up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Network Support Technician:

    • Test, troubleshoot, and evaluate existing network systems or segments of a network system
    • Perform network maintenance to ensure networks operate correctly with minimal interruption
    • Identify the causes of networking problems and document network support activities
    • Configure security settings
    • Analyze network data to determine network usage or disk space availability
3. Q: How do you become an IT professional?

A: It depends on your individual goals and desired profession. For instance, some seek a bachelor’s degree, while others obtain a diploma or certificate through a training program. At Unitek College, you can complete your IT training in under a year!

4. Q: What is the job outlook for IT professionals?

A:  According to the Bureau of Labor Statistics (BLS), employment of IT support specialists is projected to grow 10 percent by 2026, which is faster than the average for all occupations. They state that more IT support professionals will be needed as organizations continue to upgrade and expand their computer equipment and software.

The BLS also states that, while most computer support specialists have full-time schedules, some do not work typical 9-to-5 jobs. Because computer support is important for businesses, support services might need to be available 24 hours a day. As a result, many support specialists enjoy alternative schedules and work different hours.

5. Q: What is the average salary of an IT professional?

A: As with other professions, the salary of an IT professional can vary depending on location, employer, and prior experience. In May 2018, the BLS indicated that the median annual wage for computer network support specialists was $62,770, and the median annual wage for computer user support specialists was $50,980.

They state that the “median annual wages for computer network support specialists in the top industries in which they worked” were as follows:

    • Telecommunications—$70,980
    • Data processing, hosting, and related services—$65,310
    • Computer systems design and related services—$65,300
    • Finance and insurance—$63,400
    • Management of companies and enterprises—$61,550

In addition, the “median annual wages for computer user support specialists in the top industries in which they worked” were as follows:

    • Software publishers—$56,070
    • Management of companies and enterprises—$52,420
    • Computer systems design and related services—$51,800
    • Educational services; state, local, and private—$47,760
    • Temporary help services—$47,090

About the IT Program at Unitek College

Information Technology Professional Training

Founded in 2002, Unitek College is an accredited, private institution that combines unique academic and technical specialties to provide excellent training programs in healthcare and nursing. With seven campuses in California, Unitek offers educational programs in the cities of Fremont, San Jose, Hayward, Concord, South San Francisco, Sacramento, and Bakersfield.

Our locations in Concord and Fremont offer an Information Technology program that can be completed in as little as 9 months. Taught by current experts, our rigorous program combines in-class instruction and hands-on lab exercises with a supervised externship. The program prepares students for entry-level positions in computer system support. Graduates receive a diploma and are prepared to explain computer hardware and software concepts to a variety of audiences, work individually and in teams on IT-related tasks, and take current industry-recognized certification exams (faculty are available to advise students seeking professional certification).

For more information, please visit our contact page and reach out to a school representative. Start a new career with Unitek, today!

Unitek College’s First Information Technology Students Tackle a PC Tear Down

PC Tear Down

Unitek College Information Technology Diploma Program students tackle a PC tear down during their first hands-on practical exam.

Unitek College welcomed the first group of students into its new Information Technology Diploma Program. The program aims to provide students with a strong technological foundation by preparing them to pass six certification exams. Instructor Carrie S. leads the program, imparting more than five years of IT instructional, managerial, and training experience to her students. With a mix of classroom training and hands-on labs, Unitek College’s Information Technology Diploma Program introduces and reinforces the common tools and technologies that IT professionals need to support computer users in today’s businesses.

As part of their training, Information Technology students must successfully complete multiple hands-on labs which help them learn to effectively troubleshoot hardware and software issues. During their first hands-on Lab Practical exam, IT students worked to dismantle and reassemble a PC while following all relevant protocols and safety precautions. As their instructor watched, students removed parts of their PC one by one. They began by unplugging all cords and removing the computer’s outer shell. Students were then required to remove all components, including the power supply, multiple fans, any CD/DVD drives, the card reader, the hard drive, any RAM, the motherboard, and more. By breaking a PC down into parts, students learn firsthand about the fragile connections required to maintain a functioning computer.

A Unitek College student removes computer components during his first hands-on exam.

A Unitek College student removes a PC’s power source during his first hands-on exam.

The real test is apparent when students start rebuilding their computers. Any incorrect or loose connections can affect their computer’s operation. During the exam, one of the student’s computers failed to turn on after it was rebuilt. Instructor Carrie S. saw the situation as a learning opportunity, not failure. The student had the chance to troubleshoot problems with the computer and the connected screen until he could determine the reason for the issue. Sometimes the issue is as simple as a loose connection or a damaged cord. In this situation, hands-on lab experience is infinitely more instructive than listening to a lecture or studying a diagram in a textbook.

Unitek College’s Information Technology Certificate students have more exams ahead of them before they graduate from the program, but the skills they learn each day translate to a broader understanding of computer technology fundamentals that will support them in a variety of IT positions throughout their career.


Unitek College   Unitek College’s Information Technology Program:

In a world increasingly dependent on computers, the demand for talented IT professionals is incredibly high. Unitek College’s Information Technology Program offers curriculum focused on several areas: troubleshooting hardware and software, understanding how data is stored, and setting up security systems to prevent system and network breaches. Unitek College’s Information Technology program prepares students to pass six industry standard certification exams: CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Linux+, CompTIA Storage+, and Microsoft’s MCTS: Windows 7, Configuration. CompTIA A+, Network+, and Security+ certifications are generally regarded as the benchmark certifications for entry-level functions in Information Technology.

Train with a mix of instructor-led classroom instruction and hands-on labs. Get started today and train for a career as an IT professional.

For more information about Unitek College’s IT Certificate Program, please visit our website.