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Student Complaint Process

Student Complaint Process

Unitek College takes student complaints very seriously and is committed to addressing concerns timely and appropriately.  This policy has been developed to foster a community of respect, collegiality and professionalism on all Unitek College campuses.  Based on the principles of adult communication and accountability,the following is the process for students to make complaints, ask questions or raise concerns.

  1. Students with questions or concerns are encouraged to speak tothe individuals directly involved.
  2. Students unable to discuss an issue with the individual involvedare encouraged to follow the chain of command. If that is notpossible or they are unsure of who this may be, students may contact the their Program Director, Academic Dean or Campus Director for guidance.  If necessary, the issue can be escalated to the Chief Operations Officer or Chief Academic Officer.
  3. In addition, there is a secure and confidential suggestion box in each campus located in the main lobby where students can leave their suggestions, questions or issues.
  4. If students approach staff who are not able to assist them,they will be directed to the appropriate staff person (i.e., if it is anacademic issue, students are directed to the appropriate academic leader; if it is an operational issue, students are directed to the Campus Director).
  5. Any individual who is contacted by a student with an issue orquestion must also forward that information to the appropriate individual as noted in No. 4 above.
  6. Each week, the Campus Director will review the suggestion box contents.  Items will be inputted into the tracker if indicated andthen forwarded to the appropriate individual for resolution.
  7. Students who disagree with academic decisions or actions resulting from a violation of policy and/or standard of academic integrity are directed to follow the “Academic Appeals and Grievances” procedures as outlined in the school’s catalog.

Schools accredited by the Accrediting Commission of CareerSchools and Colleges (ACCSC) must have a procedure and operational plan for handling student complaints.  If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the AccreditingCommission.  All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response.  This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:

Accrediting Commission of Career Schools and Colleges

2101 Wilson Boulevard, Suite 302

Arlington, VA  22201

(703) 247-4212 or www.accsc.org

A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting the school’s Compliance Department at Compliance@unitek.com or online at www.accsc.org.

California Residents or Out-of-State Students Attending a Campus Located in California

A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education(BPPE) by calling 888-370-7589 or by completing a complaint form, which can be obtained on the bureau’s Internet Web site(www.bppe.ca.gov). Any questions a student may have that have not been satisfactory answered by the institution may be directed to:

Bureau for Private Postsecondary Education

1747 N. Market Boulevard, Suite 225

Sacramento, CA  95834

-or-

P.O. Box 980818

West Sacramento, CA  95798-0818

Phone: (888) 370-7589 or fax: (916) 263-1897

-or-

Web: www.bppe.ca.gov

Students of the school’s pre-licensure RN program(s) may also file a complaint about this institution with:

California Board of Registered Nursing (BRN)

P.O. Box 944210

Sacramento, CA  94244-2100

Nevada Residents or Out-of-State Students Attending a Campus Located in Nevada

Students may at any time submit a complaint to:

Nevada Commission on Postsecondary Education

2800 E. St. Louis Avenue

Las Vegas, NV  89123

(702) 486-7330

Students of the school’s pre-licensure nursing program(s) may file a complaint about this institution with:

Nevada State Board of Nursing

4220 S. Maryland Pkwy, Building B, Suite 300

Las Vegas, NV  89119-7533

Additionally, all students in the Baccalaureate Degree in Nursing (BSN) program may file a complaint with:

The Commission on Collegiate Nursing Education (CCNE)

655 K Street, NW, Suite 750

Washington, DC  20001

202-887-6791 (phone) or 202-887-8476 (fax)

https://www.aacnnursing.org/CCNE

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